tag:status.movingimage.com,2005:/historymovingimage EVP GmbH Status - Incident History2024-03-29T06:22:39+01:00movingimage EVP GmbHtag:status.movingimage.com,2005:Incident/200273442024-04-20T21:00:00+02:002024-02-20T10:07:38+01:00Scheduled Database Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CEST - Apr <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CEST</strong></p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:07</var> CET</small><br><strong>Scheduled</strong> - Dear movingimage users,<br /><br />We would like to inform you that scheduled maintenance will be conducted on our database systems to ensure optimal performance, reliability, and security. During this maintenance window, there may be temporary disruptions to database access and services.<br /><br />How will users be affected?<br />During the maintenance period, certain services will be temporarily unavailable, and changes in VideoManager Pro won't be stored. To minimize any inconvenience, we recommend the following actions:<br /><br /> * Please complete any critical tasks before the downtime window begins.<br /> * Save any ongoing work before logging out.<br /> * We recommend scheduling tasks for after the maintenance window to ensure uninterrupted access.<br /><br />How long will it take to roll back in case of issues?<br />It will take 30 minutes to execute a rollback in the case of issues.<br /><br />Thank you for your understanding. If you have any questions, please contact us at support@movingimage.com.<br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/195496142024-03-21T23:51:08+01:002024-03-21T23:51:08+01:00Platform Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>23:51</var> CET</small><br><strong>Completed</strong> - Dear movingimage EVP users,<br /><br />Maintenance is now complete. The services listed below are now fully available.<br /><br />Thank you for your patience during this maintenance period. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:45</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>11:42</var> CET</small><br><strong>Scheduled</strong> - Dear movingimage users,<br /><br />We would like to inform you that we will be performing maintenance on our platform.<br />During this period, some of our services might be partially unavailable for a couple of minutes. <br />Please check the details of this message for the list.<br /><br />Thank you for your understanding. If you have any questions, please contact us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/202928262024-03-18T23:00:56+01:002024-03-18T23:01:21+01:00Emergency maintenance Webcast<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:10</var> CET</small><br><strong>Scheduled</strong> - We detected a bug in our storage system that can lead to data corruption/loss for streaming services. This maintenance is to fix this issue.</p>tag:status.movingimage.com,2005:Incident/201316912024-03-06T10:00:58+01:002024-03-06T10:00:58+01:00movingimage Analytics Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> CET</small><br><strong>Scheduled</strong> - Dear movingimage users,<br /><br />We would like to inform you that we will be performing maintenance on movingimage Analytics platform.<br /><br />During this period, logins to Analytics services might be intermittently denied for a couple of minutes.<br /><br />Please check the details of this message for the list.<br /><br />Thank you for your understanding. If you have any questions, please contact us.<br /> Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/200995152024-03-01T23:04:34+01:002024-03-01T23:04:34+01:00Ingest endpoints server upgrade<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>23:04</var> CET</small><br><strong>Completed</strong> - Dear movingimage EVP users,<br /><br />Maintenance is now complete. The services listed below are now fully available.<br /><br />Thank you for your patience during this maintenance period. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:55</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you about an upcoming maintenance upgrade to enhance the performance and reliability of our services.<br /><br />During this period, our servers will undergo essential maintenance, and as a result, no stream signals will be accepted by the servers. Additionally, DVR playback will not be available during the maintenance window.<br /><br />Impact on Services:<br /><br />- No stream signals will be accepted.<br />- DVR playback will be temporarily unavailable.<br /><br />We appreciate your understanding and cooperation during this period. If you have any urgent concerns or queries, please do not hesitate to reach out to our customer support team.</p>tag:status.movingimage.com,2005:Incident/200960852024-02-28T11:34:42+01:002024-02-28T11:34:42+01:00LSPro - Failure on login / studio<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:34</var> CET</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that the identified issue is now resolved. The restored services are listed below.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:20</var> CET</small><br><strong>Identified</strong> - Dear movingimage Users,<br /><br />We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page.<br /><br />When we have further information or a resolution on this issue, we will post an update on the status page.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/199923472024-02-21T16:30:56+01:002024-02-21T16:30:56+01:00Maintenance - Bitmovin Player Update<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:48</var> CET</small><br><strong>Scheduled</strong> - Overview what will be changed<br />We will be rolling out an update for our Bitmovin player, bringing it to version 8.116.0. This new version incorporates various bug fixes and performance improvements when compared to the current version 7.8.25. For further details, please refer to the corresponding Bitmovin release notes (https://developer.bitmovin.com/playback/docs/release-notes-web#81160)<br /><br />How users will be affected?<br />No downtime is expected, and no additional actions are required<br /><br />How long will it take to roll back in case of issues?<br />30 mins</p>tag:status.movingimage.com,2005:Incident/200384432024-02-21T14:54:43+01:002024-02-21T14:54:43+01:00LiveStream Pro - streaming not available<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:49</var> CET</small><br><strong>Monitoring</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:42</var> CET</small><br><strong>Identified</strong> - Dear movingimage Users,<br /><br />We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page.<br /><br />When we have further information or a resolution on this issue, we will post an update on the status page.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/189239782024-01-25T20:00:36+01:002024-01-25T20:00:36+01:00Authentication – Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>15:48</var> CEST</small><br><strong>Scheduled</strong> - Dear movingimage users,<br /><br />We would like to inform you that we will be performing maintenance on our platform.<br />During this period, some of our services will be partially unavailable. <br />Please check the details of this message for the list.<br /><br />All other movingimage services remain available.<br />Thank you for your understanding. If you have any questions, please contact us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/197827792024-01-21T10:59:49+01:002024-01-21T10:59:49+01:00Authenticantion Unavailable<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Identified</strong> - Identified issue with database connection related to Azure maintenance.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>09:54</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.movingimage.com,2005:Incident/196362832024-01-07T11:00:00+01:002024-01-07T12:11:46+01:00LSPRO - RMTPS unavailable<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.<br /><br />The restored services are listed below:<br /><br />- LSPRO - RTMPS ingest<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/193986242023-12-11T11:47:30+01:002023-12-11T11:47:30+01:00Webcast Manager not working<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>11:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:09</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:42</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.movingimage.com,2005:Incident/193130712023-12-04T17:23:28+01:002023-12-04T17:23:28+01:00Some videos not playing<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:22</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.movingimage.com,2005:Incident/192245402023-11-27T10:21:26+01:002023-11-27T10:21:26+01:00VideoManager Pro – Playout issues<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that the identified issue is now resolved. The restored services are listed below.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:27</var> CET</small><br><strong>Investigating</strong> - Dear movingimage Users,<br /><br />We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page.<br /><br />When we have further information or a resolution on this issue, we will post an update on the status page.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/191938202023-11-21T11:00:00+01:002023-11-22T11:16:45+01:00Video on Demand (VOD) Service - Degraded Performance<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.<br /><br />Issue Identified: On November 21, 2023, at 10:05, our VOD services experienced degraded performance, resulting in suboptimal access and streaming of on-demand video content for our users.<br /><br />Timeline of Events:<br /><br />Start Time: November 21, 2023, at 10:05 (CET)<br />- Initial Detection and Response: Our monitoring systems promptly alerted us to performance issues in the VOD services. Our technical team swiftly initiated an investigation to assess and mitigate the impact.<br /><br />Actions Taken:<br /><br />- Mitigation Efforts: Immediate steps were taken to alleviate the degraded performance, including adjustments to server configurations and optimizations to improve streaming speeds.<br /><br />Impact on Users:<br /><br />During the period of degraded performance, users may have experienced slower loading times and occasional buffering while accessing on-demand video content.<br /><br />The restored services are listed below.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/191720622023-11-19T16:00:00+01:002023-11-19T19:10:01+01:00Authentication backend unavailable<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.<br /><br />The restored services are listed below.<br /><br />Impact on Users:<br /><br />- During the disruption period, users may have experienced difficulty logging in or accessing the applications if a authentication token has expired.<br /><br />Next Steps:<br /><br />- Continued Monitoring: We are actively monitoring the situation to ensure stability and reliability in our authentication services.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/187516342023-11-17T19:32:35+01:002023-11-17T19:32:35+01:00Changes on IP traffic rules<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:32</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:30</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Scheduled</strong> - We will be implementing an important security setting aimed at preventing incorrectly configured traffic from being accepted by our video platform.<br /><br />Our commitment to ensuring a secure and reliable experience for your organization remains at the forefront of our efforts.<br /> <br />Why are we making this change?<br /><br />This proactive measure is designed to safeguard your video communications from potential vulnerabilities that might arise from improperly configured network settings.<br /><br />That means, if not set up correctly, certain network configurations could lead to increased server load, potentially impacting the smooth flow of legitimate traffic.<br /><br />Example: In some scenarios, specific configurations involve the utilization of distinct private IP ranges, such as 192.168.0.xxx, to represent the origin of data (analogous to an incorrect address on a package). <br /><br />These IP addresses are embedded in headers that provide information about the traffic's source.<br />While private IP ranges are meant for internal use within networks and should not be exposed to the public internet, there have been instances where these ranges are mistakenly used.<br /> <br />What is changing?<br /><br />To ensure the utmost security of your video communications, our upcoming security setting will reject traffic that originates from incorrectly configured sources, such as private IP ranges. By doing so, we aim to prevent any inadvertent exposure of your video content to unauthorized entities.<br /> <br />Will this change affect the services?<br /><br />By default, no services would be affected.<br /><br />Only requests arriving on our ingresses with a header set to a private IP will be rejected.<br /> <br />Do I need to take any action?<br /><br />Please check with your network team to make sure the Private IP is not reaching the internet. If it is not reaching, then no actions or changes will be required from your side.<br /><br />If it is reaching, the Proxy or Firewall should be configured to replace the header from Private IP to Public IP.<br /> <br />We want to assure you that this transition will be carefully monitored, and our team will be readily available to assist with any questions or concerns that may arise.<br /> <br />If you have any immediate questions or concerns, please do not hesitate to reach out to us.</p>tag:status.movingimage.com,2005:Incident/190015572023-11-02T16:30:00+01:002023-11-02T17:04:30+01:00Chat in Webcast not working<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Resolved</strong> - Dear Webcast customers, We had temporary issues with the engine in charge of the chat which let to an outage of the chat function during a live event. The issue was solved 4:35pm. Everything is working normal again. <br /><br />We apologize for the inconvenience this may have caused.</p>tag:status.movingimage.com,2005:Incident/189206362023-10-25T14:30:32+02:002023-10-25T14:30:32+02:00File upload not working<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:44</var> CEST</small><br><strong>Update</strong> - Fix still in progress</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.movingimage.com,2005:Incident/188997542023-10-23T16:37:38+02:002023-10-23T16:37:38+02:00Videos not being played in some products<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:11</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:01</var> CEST</small><br><strong>Investigating</strong> - Videos currently not being played. We are investigating the issue.</p>tag:status.movingimage.com,2005:Incident/188303702023-10-17T21:09:11+02:002023-10-17T21:09:11+02:00Unplanned Maintenance Auth service<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>21:09</var> CEST</small><br><strong>Resolved</strong> - Auth service fully operarational again.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>21:04</var> CEST</small><br><strong>Monitoring</strong> - Fix applied - service operational again</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>20:57</var> CEST</small><br><strong>Identified</strong> - We found an issue on our auth service database and a fix is being performed.</p>tag:status.movingimage.com,2005:Incident/188157422023-10-16T19:15:16+02:002023-10-16T19:15:16+02:00Emergency Security Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>19:15</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>18:06</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers,<br /><br />We would like to inform you of an upcoming emergency maintenance operation that is essential to address a specific security vulnerability (CVE-2023-44487). Please read the following information:<br /><br />Maintenance Details:<br /><br />Date and Time: October 16, 2023 - 19:00 CEST<br />Expected Duration: 15 minutes<br />Reason for Maintenance: This emergency maintenance is in response to the CVE-2023-44487.<br /><br />Impact on Services:<br /><br />We are pleased to inform you that this maintenance will not disrupt any of our services. You can continue to use our services without any interruption. Our team will be working diligently to apply the necessary fixes without affecting your experience.<br /><br />Action Required:<br /><br />No action is required on your part. You can continue to use our services as usual.<br /><br />Contact Information:<br /><br />If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is available to assist you.<br /><br />Your security is of utmost importance to us, and this maintenance is a proactive step to ensure the protection of your data and the integrity of our services.</p>tag:status.movingimage.com,2005:Incident/187413332023-10-10T12:22:09+02:002023-10-10T12:22:09+02:00VOD - Video Playback is partially unavailable<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>12:22</var> CEST</small><br><strong>Resolved</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that the identified issue is now resolved. The restored services are listed below.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:54</var> CEST</small><br><strong>Monitoring</strong> - Dear movingimage Users,<br /><br />We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored.<br /><br />Thank you for your understanding. If you have any questions, feel free to get in contact with us.<br /><br />Your movingimage Team</p>tag:status.movingimage.com,2005:Incident/186318442023-09-28T10:55:00+02:002023-09-28T15:19:23+02:00Wowza primary server is unavailable<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:55</var> CEST</small><br><strong>Resolved</strong> - We've been notified that primary wowza streaming service isn't working. After short investigation we isolated the issue and successfully applied fix.</p>tag:status.movingimage.com,2005:Incident/183931052023-09-05T12:07:02+02:002023-09-05T12:07:02+02:00File upload degraded<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:07</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:31</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>