All Systems Operational

About This Site

Welcome to movingimage EVP GmbH's status page. Here we provide updates on our platform services and applications. You can subscribe to get instant messages via mail, Slack or SMS.

If you cannot find information on this page about issues you are experiencing, please use our Customer Service Portal to get in touch with our Support Team via phone, mail or our ticket system.

Uptime over the past 90 days. View historical uptime.
Platform Services Operational
90 days ago
100.0 % uptime
Today
Authentication and SSO ? Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
99.99 % uptime
Today
VideoManager Pro ? Operational
90 days ago
99.98 % uptime
Today
CorporateTube ? Operational
90 days ago
99.99 % uptime
Today
Webcast ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
LSPro Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Authentication – Maintenance Jan 25, 2024 18:30-20:00 CET
Dear movingimage users,

We would like to inform you that we will be performing maintenance on our platform.
During this period, some of our services will be partially unavailable.
Please check the details of this message for the list.

All other movingimage services remain available.
Thank you for your understanding. If you have any questions, please contact us.

Your movingimage Team
Posted on Oct 25, 2023 - 15:48 CEST
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
VideoManager Pro – Playout issues
Resolved - Dear movingimage Users,

We are pleased to inform you that the identified issue is now resolved. The restored services are listed below.

Thank you for your understanding. If you have any questions, feel free to get in contact with us.

Your movingimage Team
Nov 27, 10:21 CET
Investigating - Dear movingimage Users,

We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page.

When we have further information or a resolution on this issue, we will post an update on the status page.

Thank you for your understanding. If you have any questions, feel free to get in contact with us.

Your movingimage Team
Nov 27, 09:27 CET
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Video on Demand (VOD) Service - Degraded Performance
Resolved - Dear movingimage Users,

We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.

Issue Identified: On November 21, 2023, at 10:05, our VOD services experienced degraded performance, resulting in suboptimal access and streaming of on-demand video content for our users.

Timeline of Events:

Start Time: November 21, 2023, at 10:05 (CET)
- Initial Detection and Response: Our monitoring systems promptly alerted us to performance issues in the VOD services. Our technical team swiftly initiated an investigation to assess and mitigate the impact.

Actions Taken:

- Mitigation Efforts: Immediate steps were taken to alleviate the degraded performance, including adjustments to server configurations and optimizations to improve streaming speeds.

Impact on Users:

During the period of degraded performance, users may have experienced slower loading times and occasional buffering while accessing on-demand video content.

The restored services are listed below.

Thank you for your understanding. If you have any questions, feel free to get in contact with us.

Your movingimage Team
Nov 21, 11:00 CET
Nov 20, 2023

No incidents reported.

Nov 19, 2023
Authentication backend unavailable
Resolved - Dear movingimage Users,

We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.

The restored services are listed below.

Impact on Users:

- During the disruption period, users may have experienced difficulty logging in or accessing the applications if a authentication token has expired.

Next Steps:

- Continued Monitoring: We are actively monitoring the situation to ensure stability and reliability in our authentication services.

Your movingimage Team
Nov 19, 16:00 CET
Nov 18, 2023

No incidents reported.

Nov 17, 2023
Changes on IP traffic rules
Completed - The scheduled maintenance has been completed.
Nov 17, 19:32 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 17, 19:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 CET
Scheduled - We will be implementing an important security setting aimed at preventing incorrectly configured traffic from being accepted by our video platform.

Our commitment to ensuring a secure and reliable experience for your organization remains at the forefront of our efforts.

Why are we making this change?

This proactive measure is designed to safeguard your video communications from potential vulnerabilities that might arise from improperly configured network settings.

That means, if not set up correctly, certain network configurations could lead to increased server load, potentially impacting the smooth flow of legitimate traffic.

Example: In some scenarios, specific configurations involve the utilization of distinct private IP ranges, such as 192.168.0.xxx, to represent the origin of data (analogous to an incorrect address on a package).

These IP addresses are embedded in headers that provide information about the traffic's source.
While private IP ranges are meant for internal use within networks and should not be exposed to the public internet, there have been instances where these ranges are mistakenly used.

What is changing?

To ensure the utmost security of your video communications, our upcoming security setting will reject traffic that originates from incorrectly configured sources, such as private IP ranges. By doing so, we aim to prevent any inadvertent exposure of your video content to unauthorized entities.

Will this change affect the services?

By default, no services would be affected.

Only requests arriving on our ingresses with a header set to a private IP will be rejected.

Do I need to take any action?

Please check with your network team to make sure the Private IP is not reaching the internet. If it is not reaching, then no actions or changes will be required from your side.

If it is reaching, the Proxy or Firewall should be configured to replace the header from Private IP to Public IP.

We want to assure you that this transition will be carefully monitored, and our team will be readily available to assist with any questions or concerns that may arise.

If you have any immediate questions or concerns, please do not hesitate to reach out to us.
Oct 11, 09:49 CEST
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