All Systems Operational

About This Site

Welcome to movingimage EVP GmbH's status page. Here we provide realtime states of our platform services. You can subscribe to get instant messages via Mail or SMS.


If you cannot find information on our status page, that refers to issues you might face, please use our Service Portal to get in touch with our Support-Team via phone, mail or our ticket system.
Customer Service Portal

Upload-HTTP Operational
90 days ago
100.0 % uptime
Today
Upload-FTP Operational
90 days ago
99.06 % uptime
Today
Transcoding Operational
90 days ago
99.46 % uptime
Today
Video-Delivery Operational
90 days ago
99.91 % uptime
Today
Video Manager Pro Operational
90 days ago
99.99 % uptime
Today
Video Manager Pro UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authentification Service Operational
90 days ago
99.96 % uptime
Today
Download-HTTP Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
Webcast Operational
VM6 Operational
Corporate Tube Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - The Corporate Tube services are once again fully operational as of this last night (14.08) around 21:30 Berlin time.

We are working with our service partner to identify the root cause.

We apologize for any inconvenience caused.

Best regards.
Your movingimage Team
Aug 15, 09:10 CEST
Investigating - Dear Corporate Tube users,

We are currently experiencing degraded performance with Corporate Tube which can lead to partial outages.
We are working intensively on a solution together with our service partner and we will keep you updated.
For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused.

Best regards.
Your movingimage Team
Aug 14, 11:59 CEST
Resolved - The transcoding services are once again fully operational as of this last night (14.08) around 21:30 Berlin time, the playout as of yesterday late afternoon (14.08).

We are working with our service partner to identify the root cause.

We apologize for any inconvenience caused.

Best regards.
Your movingimage Team
Aug 15, 09:07 CEST
Update - We are continuing to investigate this issue.
Aug 14, 16:23 CEST
Investigating - Dear VMPRO users,

we are currently experiencing an outage of the transcoding and a partial outage of the playout as well.

We are working intensively on a solution, and will keep you updated.

For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused.

Thank you for your understanding.

Best regards.
Your movingimage Team
Aug 14, 09:57 CEST
Aug 13, 2019
Resolved - Dear VideoManager6 users,

This incident has been resolved.

We apologize for any inconvenience caused.

Best regards.
Your movingimage Team
Aug 13, 11:13 CEST
Investigating - Dear VideoManager6 users,

we are currently experiencing issues with the FTP upload of the VideoManager6. Some VideoManager6 customers might be having issues with FTP upload. Our team is working intensively on resolving the issue, and will keep you updated.

If possible, please use the UI upload instead until this issue is fixed.

For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused.

Thank you for your understanding.

Best regards.
Your movingimage Team
Aug 13, 10:40 CEST
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - Dear VMPRO users,

This incident has been resolved.

We apologize for any inconvenience caused.

Best regards.
Your movingimage Team
Aug 8, 10:48 CEST
Identified - Dear VMPro Users,

We have identified an issue that is preventing the new FTP Ingest service from operating. We are working actively with our partner Microsoft to resolve the issue and restore the service.

For any questions, please contact us at support@movingimage.com

Your movingimage Team.
Aug 6, 11:10 CEST
Investigating - Dear VMPRO users,

we are currently experiencing issues with the new FTP ingest (ftpingest.video-cdn.net) which leads to temporary unavailability. Please, use the old one instead (ftpupload.video-cdn.net)

We are working intensively on a solution, and will keep you updated.

For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused.

Thank you for your understanding.

Best regards.
Your movingimage Team
Aug 5, 15:10 CEST
Aug 7, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.