VideoManager Pro - Connectivity issues
Incident Report for movingimage EVP GmbH
Postmortem

Please excuse the inconvenience caused within the restriction. Our team found the cause of the restriction and solved the problem.

Cause: An incorrect configuration of our authentication service has led to the limitations

Solution: The configuration has been corrected and re-rollout.

Posted Apr 12, 2018 - 09:17 CEST
Resolved
Our team is glad to inform you that the API and the login to the GUI has been restored. All functions are back working. We will provide details to the incident in the list later.
Posted Apr 11, 2018 - 09:48 CEST
Investigating
Our team is currently intensively investigating the reason for the actual outtage of the Videomanager Pro. We will inform you again, as soon as we have new information and the problem could have been sucessfully fixed. We deeply apologize for the inconvenience and want to thank you for your patience.
Posted Apr 11, 2018 - 09:42 CEST
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