VMPRO - Thumbnail generation
Incident Report for movingimage EVP GmbH
Resolved
This incident has been resolved.
Posted Nov 27, 2019 - 15:42 CET
Identified
Dear VMPRO users,

We identified that the issue is related to our cloud provider.
We are working intensively on a solution, and will keep you updated.

For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused. Thank you for your understanding.

Best regards.
Your movingimage Team
Posted Nov 27, 2019 - 14:30 CET
Update
We are continuing to investigate this issue.
Posted Nov 27, 2019 - 14:03 CET
Update
We are continuing to investigate this issue.
Posted Nov 27, 2019 - 13:42 CET
Investigating
Dear VMPRO users,

we are currently experiencing some issues with the Upload and the thumbnail generation on the VMPro Interface. Video playout of Corporate Tube is affected. We are working intensively on a solution, and will keep you updated.

For any specific enquiries in the meantime, please write us at support@movingimage.com

We apologize for any inconvenience caused. Thank you for your understanding.

Best regards.
Your movingimage Team
Posted Nov 27, 2019 - 13:03 CET
This incident affected: Applications (VideoManager Pro, CorporateTube, Webcast).
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