We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform.
Issue Identified: On November 21, 2023, at 10:05, our VOD services experienced degraded performance, resulting in suboptimal access and streaming of on-demand video content for our users.
Timeline of Events:
Start Time: November 21, 2023, at 10:05 (CET) - Initial Detection and Response: Our monitoring systems promptly alerted us to performance issues in the VOD services. Our technical team swiftly initiated an investigation to assess and mitigate the impact.
Actions Taken:
- Mitigation Efforts: Immediate steps were taken to alleviate the degraded performance, including adjustments to server configurations and optimizations to improve streaming speeds.
Impact on Users:
During the period of degraded performance, users may have experienced slower loading times and occasional buffering while accessing on-demand video content.
The restored services are listed below.
Thank you for your understanding. If you have any questions, feel free to get in contact with us.