We are pleased to inform you that the identified issue is contained to a sub-component of our product.
The restored services are listed below: - VideoManager Pro
The AI Services are still not operational, if you need to generate keywords or subtitles, please follow the status of the " Platform Services > Video Indexing - AI Services" component.
The issue has been identified to be with our service provider Microsoft/Azure. We are working with their team on a resolution.
Thank you for your understanding. If you have any questions, feel free to get in contact with us.
Your Movingimage Team
Posted Apr 21, 2021 - 19:30 CEST
Identified
Dear movingimage Users,
Due to a problem with our service provider, the AI Services are temporarily unavailable.
When we have further information or a resolution on this issue, we will post an update on the status page.
Thank you for your understanding. If you have any questions, feel free to get in contact with us.
Your movingimage Team
Posted Apr 21, 2021 - 16:15 CEST
This incident affected: Applications (VideoManager Pro).